At Gadget Matic we pay special attention to the after-sales service and the satisfaction of our customers. In the unfortunate case in which you find any difficulty with a product purchased in Gadget Matic, there is no need to worry. We will always be here to assist you.
The following are the conditions that you must take into account to request exchanges and refunds. For any clarification that you need, you can write to us whenever you like at hello@gadgetmatic.com.
What products can I return?
Any product that has arrived damaged, partially functioning and/or in a nonworking condition may be returned. Similarly, you can return it if the product received does not match the description at the time of purchase.
The following products are excluded from our return policy, except in case of defective products:
- Products that do not allow its return due to hygienic or health protection reasons if it has been unsealed by you after its delivery (for example, cosmetic products), or that were, after delivery, inseparably mixed with other products;
- Products that may deteriorate or expire quickly (for example food or perishable products or products subject to the expiration date);
- Sealed sound or video records or sealed software if they were unsealed by you after delivery;
- Goods made according to your specifications or clearly customized, except if they are dead on arrival or were received in a nonworking state;
- Services from Gadget Matic if they have been provided and you had accepted the service when you made the request;
- Digital content (including apps, digital software, e-books, MP3, etc.) that would not have been delivered in a material medium (that is, not contained in media such as CD or DVD) if you had agreed to the execution at the time of delivery and without its possible withdrawal from that moment.
What is the process to return or replace a product?
When receiving a damaged product, that works partially and/or has some flaw, you must contact us through our Help Desk platform, by visiting the My Account option. You should do so within five (5) days after the date of delivery for ordinary non-electronic products, and within ten (10) days after package delivery for electronic products.
Gadget Matic will request for visual evidence of the damage (image or video) or provide you with an RMA number or Return Merchandise Authorization and an address to which you must send the product. The customer is responsible for covering the shipping costs.
Gadget Matic will check all damaged, incorrect or defective products that are returned. If we do not consider that the returned product has a defect, is damaged, or is incorrect, we reserve the right to invoice you a replacement cost, as well as any associated expenses.
How will I receive the refund?
Prior to generating the RMA we will give you the option to choose one of three methods:
- Credit note, for use in the store, available immediately after we accept the returned product, with which you can make new purchases in our store.
- Shipping of a replacement for the returned product.
- Reimbursement of the amount spent through the same payment method used in the store.
How long will I wait for the refund?
When you request that the amount paid be returned in the form of credit, this credit is effective immediately after we receive the product and verify that everything is according to the claim.
When you choose a replacement product, you will receive the product within the usual delivery time (two to three weeks).
The processing time of a refund will depend on the payment method you used in the original purchase: In the case of Paypal, it usually takes effect in two days or less. However, in the case of credit card payments, it could take up to 8 days to reflect the amount in your account. Depending on the issuer of your card, it could take more time.
If you have any questions, please do not hesitate to go to our Help Desk or write to us at hello@gadgetmatic.com.